Cumplimiento | Envios.com

AVISO: Si tiene un reclamo, primero contacte al Departamento de Servicio al Cliente de Kwik Dollar LLC – Envios.com, línea gratuita 1-866-536-8467. Si el reclamo continúa sin resolverse, consulte la autoridad correspondiente a su estado.

California

Si tiene alguna queja con respecto a cualquier aspecto de las actividades de transferencia de fondos realizadas en esta localidad, puede comunicarse con California Department of Financial Protection and Innovation en su número de teléfono gratuito 1-866-275-2677, por correo electrónico a consumer.services@dfpi.ca.gov o por correo al Department of Financial Protection and Innovation, Servicios al Consumidor, 651 Bannon Street, Suite 300 Sacramento CA 95811.

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the Department of Financial Protection and Innovation (DFPI) at its toll-free telephone number, 1-866-275-2677, by e-mail at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 651 Bannon Street, Suite 300, Sacramento, CA 95811.

Texas

Texas Department of Banking-Non-Depository
2601 North Lamar Boulevard – Suite 300
Austin, Texas 78705 - 4294
Teléfono: 1-877-276-5554 (línea gratuita)
Fax: 512-475-1288
E-mail: msb@dob.texas.gov
Página web: www.dob.texas.gov

Texas Department of Banking-Non-Depository
2601 North Lamar Boulevard – Suite 300
Austin, Texas 78705 - 4294
Telephone Number: 1-877-276-5554 (Toll-Free)
Fax Number: 512-475-1288
E-mail Address: msb@dob.texas.gov
Website Address: www.dob.texas.gov

Maryland

MARYLAND OFFICE OF FINANCIAL REGULATION
Online: https://labor.maryland.gov/finance/
Phone: 888-784-0136 (Toll-Free)

By Mail:
Maryland Office of Financial Regulation
ATTN: Consumer Services Unit
100 S. Charles Street Tower 1, Suite 5300
Baltimore, MD 21201

Maryland Consumer Complaint Notice: Maryland Office of Financial Regulation will accept all questions or complaints from Maryland residents regarding Kwik Dollar LLC dba Envios.com, NMLS ID 938353 at 100 S. Charles Street Tower 1, Suite 5300, Baltimore, MD 21201 or 888-784-0136 (Toll-Free). These licensed companies may be verified through the NMLS Consumer Access website - https://www.nmlsconsumeraccess.org/

Arkansas

After first contacting Kwik Dollar LLC DBA Envios.com, if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to the Arkansas Securities Department at:

1 COMMERCE WAY, SUITE 402
LITTLE ROCK, ARKANSAS 72202

Online: https://securities.arkansas.gov/
Telephone Numbers: (800) 981-4429 Toll-Free, (501) 324-9260
Email: ASDInfo@Arkansas.gov

Colorado

Entidades diferentes a aquellas instituciones financieras aseguradas por el FDIC, que dirigen actividades de envío de dinero en Colorado, incluyendo venta de giros postales, giro de fondos e instrumentos de pago o crédito requieren tener licencia de la División Bancaria del Estado de Colorado de acuerdo con la Ley de Modernización de la Transmisión de Dinero, Título 11, Artículo 110, del Estatuto Revisado de Colorado.

Si usted tiene una pregunta o duda acerca de SU TRANSACCIÓN - DEL DINERO QUE ENVIÓ, por favor póngase en contacto con el agente de envíos monetarios que procesó su transacción para obtener ayuda. La División Bancaria de Colorado no tiene acceso a esta información.

Si usted es un residente del estado de Colorado y tiene una queja sobre EL AGENTE DE ENVÍOS MONETARIOS – LA COMPAÑÍA QUE ENVIÓ SU DINERO, todas las quejas deben de ser entregadas por escrito. Por favor llene la forma de quejas que se encuentra en el sitio web de la División Bancaria de Colorado y entregue la forma junto con los documentos que apoyen su queja por correo o por correo electrónico a la División Bancaria de Colorado al:

Colorado Division of Banking
1560 Broadway, Suite 975, Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Sitio web: banking.colorado.gov/industry/money-transmitters

Para ver la versión oficial en PDF de este aviso, haga clic aquí: Customer Notice MO7 English and Spanish.

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmission Modernization Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT, you must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER - THE COMPANY THAT SENT YOUR MONEY, ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking's website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975, Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Website: banking.colorado.gov/industry/money-transmitters

To view the official PDF version of this disclosure, please click here: Customer Notice MO7 English and Spanish.

Washington

Kwik Dollar LLC dba Envios.com (NMLS: 938353), está regulada por Washington State Department of Financial Institutions (DFI).

Se informa a los consumidores que una transferencia de dinero o transacción fraudulenta puede resultar en la pérdida total del dinero sin posibilidad de reclamación. Por favor, verifique cuidadosamente toda la información del destinatario antes de aprobar o enviar fondos.

Si su queja o problema persiste tras contactar directamente a la empresa, puede presentar una queja formal ante Washington State Department of Financial Institutions a través de los siguientes medios:

Washington State Department of Financial Institutions
Division of Consumer Services
PO Box 41200 Olympia, WA 98504
Página web: www.dfi.wa.gov
Teléfono: 1-877-746-4334 (llamada gratuita)
Email: dfi@dfi.wa.gov

Kwik Dollar LLC dba Envios.com (NMLS: 938353) is regulated by the Washington State Department of Financial Institutions (DFI).

Consumers are hereby notified that a fraudulent money transfer or transaction may result in a complete loss of money without recourse. Please verify all recipient information carefully before approving or transmitting any funds.

If your complaint or issue remains unresolved after contacting the company directly, you may file a formal complaint with the State of Washington Department of Financial Institutions through the following methods:

Washington State Department of Financial Institutions
Division of Consumer Services
PO Box 41200 Olympia, WA 98504
Website: www.dfi.wa.gov
Telephone Number: 1-877-746-4334 (Toll-Free)
Email: dfi@dfi.wa.gov

New York

New York Department of Financial Services
Consumer Services Division
One State Street
New York, NY 10004-1417
Teléfono: 1-800-342-3736
www.dfs.ny.gov
Por correo:
New York State Department of Financial Services
Consumer Services Division
One State Street
New York, NY 10004-1417

New York Department of Financial Services
Consumer Services Division
One State Street
New York, NY 10004-1417
Phone: 1-800-342-3736
www.dfs.ny.gov
By mail:
New York State Department of Financial Services
Consumer Services Division
One State Street
New York, NY 10004-1417

Wisconsin

Kwik Dollar LLC dba Envios.com, está regulada por Wisconsin Department of Financial Institutions. Si su problema persiste sin resolverse, puede presentar una queja ante:

Wisconsin Department of Financial Institutions
Bureau of Consumer Affairs
PO Box 8041 Madison, WI 53708-8041
Email: consumeract@dfi.wisconsin.gov
Página web: https://dfi.wi.gov

Kwik Dollar LLC dba Envios.com is regulated by the Wisconsin Department of Financial Institutions. If your issue remains unresolved, you may file a complaint with:

Wisconsin Department of Financial Institutions
Bureau of Consumer Affairs
PO Box 8041 Madison, WI 53708-8041
Email: consumeract@dfi.wisconsin.gov
Website: https://dfi.wi.gov

Missouri

Missouri Division of Finance En línea: http://www.finance.mo.gov Teléfono: 573-751-3242 Fax: 573-751-9192 Por Correo: Missouri Division of Finance P.O. Box 716 Jefferson City, MO 65102-0716

Nebraska

Kwik Dollar LLC dba Envios.com, está regulada por Nebraska Department of Banking and Finance. Si tiene alguna pregunta o queja sin resolver relacionada con una transacción de envío de dinero procesada por Kwik Dollar LLC (bajo el nombre comercial Envios.com), por favor comuníquese con Nebraska Department of Banking and Finance utilizando cualquiera de los siguientes métodos:

Nebraska Department of Banking and Finance
P.O. Box 95006 Lincoln, NE 68509-5006
Página web: ndbf.nebraska.gov
Email: dob.complaints@nebraska.gov
Teléfono: 1-877-471-3445 (línea gratuita) o (402) 471-2171

Kwik Dollar LLC dba Envios.com is regulated by the Nebraska Department of Banking and Finance. If you have an unresolved question or complaint regarding a money transmission transaction processed by Kwik Dollar LLC dba Envios.com, please contact the Nebraska Department of Banking and Finance using any of the following methods:

Nebraska Department of Banking and Finance
P.O. Box 95006 Lincoln, NE 68509-5006
Website: ndbf.nebraska.gov
Email: dob.complaints@nebraska.gov
Phone Number: 1-877-471-3445 (Toll-Free) or (402) 471-2171